Standard Terms and Conditions of Trade
1. Application of Terms These Terms and Conditions apply to all quotes provided by us (the "Service Provider") and all services and goods supplied to the client (the "Customer" or "Agent"). By accepting a quote, you agree to be bound by these terms.
2. Quotes and Acceptance
2.1. Quotes are valid for a period of 14 days from the date of issue unless otherwise specified. All prices are in Australian Dollars (AUD) and are inclusive of GST unless explicitly stated otherwise.
2.2. For Private Customers: Acceptance of the quote and binding agreement to proceed is constituted by the payment of the deposit specified in the quote. Work will not be scheduled or commence until the deposit funds have cleared.
2.3. For Agents/Commercial Partners: No deposit is required. Acceptance of the quote is constituted by written confirmation (e.g., an email replying to the quote stating approval to proceed).
3. Payment Terms
3.1. Private Customers: The remaining balance of the invoice (quote total minus deposit) is strictly due upon completion of the specified work, unless alternative terms have been agreed upon in writing.
3.2. Agents: Invoices are to be paid in full strictly within 30 days of the invoice date, unless a separate written agreement is in place.
3.3. We reserve the right to charge interest on overdue accounts at a rate of 1.5% per month, calculated daily from the due date until the invoice is paid in full.
4. Scope of Work and Variations
4.1. The services provided are strictly limited to the tasks and deliverables explicitly detailed in the accepted quote.
4.2. Any additional work, variations, or modifications requested by the Customer or Agent outside the original scope will be treated as a variation. Variations must be agreed upon in writing and may incur additional charges.
5. Limitation of Liability
5.1. The Service Provider is responsible only for the specific services, repairs, or compliance checks expressly outlined in the quote.
5.2. We accept no responsibility or liability for pre-existing faults, structural defects, or third-party installation failures that fall outside the direct scope of the services we provide. If we are contracted to ensure a specific component or item is compliant or functional, our liability is restricted entirely to that component.
5.3. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, arising out of or related to the services provided.
6. Australian Consumer Law
6.1. Nothing in these Terms and Conditions is intended to limit, exclude, or modify any rights the Customer may have under the Australian Consumer Law (ACL) contained within the Competition and Consumer Act 2010 (Cth).
6.2. Our services come with guarantees that cannot be excluded under the ACL. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
7. Cancellations
7.1. Private Customers: If a cancellation is made after the deposit is paid but before work commences, we reserve the right to retain a portion of the deposit to cover any materials already purchased or administrative costs incurred.
7.2. Agents: Cancellations must be provided in writing. The Agent will be liable for any costs incurred for labour or materials up to the point of cancellation.
8. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.
